Privacy Policy

Data Protection Policies

1. What is the GDPR?
The General Data Protection Regulation (GDPR) is a set of EU laws effective from May 25, 2018, governing the processing and usage of data. Its aim is to enhance and standardise data protection laws for all EU citizens.

These regulations are applicable to any organisation that controls and/or processes data on behalf of individuals or groups. Responsibility for compliance extends to employees, contractors, consultants, agents, and third parties with direct or indirect access to data within the organisation.

2. What does this mean for Horse Watcher Racing?
We have always valued your trust in us to collect, process, and safeguard your information. As both a data controller and processor of your personal data, we remain committed to:

• Processing your information in a manner that guarantees its security, including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage, employing suitable technical and organisational measures.
• Operating our business with fairness and transparency, minimising the risk of unfair outcomes for our customers.

3. Contact Information of the Data Controller
You can contact us any time to:

• Request access to information that Horse Watcher Racing has about you
• Correct any information that Horse Watcher Racing has about you
• Delete information that Horse Watcher Racing has about you

If you have any additional questions about { Company Name }’s collection and storage of data, please contact us at:

Horse Watcher Racing
admin@Horse Watcher Racing

4. Data Collection

4.1 HOW WE COLLECT YOUR INFORMATION
We collect your information when you register with our online platform or sign up for our marketing, for instance.

Our website utilises "cookies," which are small pieces of text that our server places on your device when you visit our website. These cookies assist us in enhancing the functionality of the site for you. To learn more about cookies, you can visit { Link }

4.2 WHAT INFORMATION WE COLLECT ABOUT YOU

• Full name
• Address
• Email address
• Mobile number
• Payment Details
• Date of Birth
• IP address

4.3 HOW WE USE YOUR INFORMATION
We may use the information we collect about you in a variety of ways, including to:

• process your purchases of or requests for products and services;
• communicate with you about orders, purchases, returns, services, programmes;
• respond to your customer service enquiries and requests for information;send you personalised
• promotions and special offers;
• inform you about our brands, products, events, or other promotional purposes;
• maintain, improve, and analyse our websites, mobile applications, ads, and the products and services we offer;
• detect, prevent, or investigate security breaches or fraud;
• maintain appropriate records for internal administrative purposes;
• facilitate the functionality of our websites and mobile applications;
• provide important product safety information and notice of product recalls.

5. Consent
Sometimes we need your consent to use your personal information. We have controls to ensure that you are informed when making your decision and that you are aware that you can remove your consent at any time by contacting us. Our consent requests are built on the following principles:

• Positive Action – Clear affirmative action is required. We will no longer use pre-ticked boxes, imply or assume consent in the event of no positive action from you.
• Free will – Your consent must be freely given and not influenced by external factors.
• Specific – We will be clear on what exactly we are asking your consent for.
• Recorded – We will keep a record of your consent and how it was obtained.
• Can be withdrawn at any time – We will stop data processing requiring your consent at any time you make valid request.

6. Direct Marketing
For direct marketing purposes, we require your consent to inform you about products and services that may interest you. We may communicate through various channels such as phone, post, email, text, or other digital media. When applying for new products and services, you can determine the extent of direct marketing you wish to receive.

As part of our direct marketing efforts, we analyse the information collected from your use of our products and services and our website. This analysis helps us understand your behaviour and interactions with us, allowing us to personalise your experience and offer the most suitable products and services.

Should we contact you to gather feedback on improving our products and services, you have the option to opt out.

7. Information Security
Your Personal Data is securely stored on servers hosted by our dedicated hosting company. While we employ measures to protect your data, please note that the nature of the Internet means we cannot guarantee the absolute security of information transmitted to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure.

Despite this limitation, we take all reasonable steps, including implementing appropriate technical and organisational measures, to safeguard your Personal Data. Additionally, we regularly review our information collection, storage, and processing practices, including physical security measures, to prevent unauthorised access to systems.

We restrict access to personal information to Horse Watcher Racing employees who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

8. Your rights as a Data Subject

8.1 RIGHT TO INFORMATION
You have the right to request access to the information we have on you. You can do this by contacting { Company Email Address }. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method.

8.3 RIGHT TO RECTIFICATION AND ERASURE
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purpose specified in information collection and use will be deleted. If at any point you wish for Horse Watcher Racing to delete information about you, you can simply contact our data protection practitioner at admin@horsewatcherracing.com

8.4 RIGHT TO RESTRICTION AND OBJECTION
You may have the right to restrict or object to us processing your personal information. We will require your consent to further process this information once restricted. You can request restriction of processing where;

• The personal data is inaccurate and you request restriction while we verify the accuracy;
• The processing of your personal data is unlawful;
• You oppose the erasure of the data, requesting restriction of processing instead;
• You require the data for the establishment, exercise or defence of legal claims but we no longer require the data for processing;
• You disagree with the legitimate interest legal basis and processing is restricted until the legitimate basis is verified.

8.5 RIGHT TO WITHDRAW CONSENT
You have the right to withdraw a previously given consent for processing of your personal data for a purpose. Horse Watcher Racing will stop processing of the personal data that was based on the consent provided earlier. To withdraw consent you can contact us at admin@Horsewatcherracing.com

8.6 RIGHT TO DATA PORTABILITY
Where possible we can share a digital copy of your information directly with you or another organisation. We will provide this information in a structured, commonly used and machine-readable format. Note, we can only share this information where it has been processed automatically (hard copy documents are excluded for portability) and was processed under your consent or performance of a contract.

We do not share information processed under legal obligation or our legitimate interest for portability, in line with GDPR guidance.

8.7 THE RIGHT TO LODGE A COMPLAINT
If you have a complaint about the use of your personal information, please let a member of staff in Horse Watcher Racing know, giving us the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by phone, in writing and by email.

We will fully investigate all the complaints we receive. We ask that you supply as much information as possible to help us resolve your complaint quickly. You can contact our Data Protection Practitioner at admin@Horsewatcherracing.com